Terms of Use
Welcome to ILEYCOM, the first marketplace in Africa that guarantees sustainable commerce!
The Agreement on Terms
These Terms of Use constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and ILEY’COM (“Company,” “we,” or “our”) regarding your access to and use of the website ileycom.com, as well as any other media form, media channel, mobile website, or other related platforms (collectively, the “Site”).
We are registered in France, with our headquarters located at 8 All. d’Andrézieux, 75018 Paris, France. By accessing the Site, you acknowledge that you have read, understood, and agreed to be bound by all of these Terms of Use.
Please check the applicable terms each time you use our site to understand the current conditions. You will be subject to, and deemed to have acknowledged and accepted, any modifications made to the Terms of Use.
Intellectual Property Rights
Trademarks are protected by copyright and trademark laws, as well as various other intellectual property rights, unfair competition laws, international copyright laws, and international conventions. The content and trademarks are provided on the Site “AS IS” for your information and personal use only.
Except as expressly stated in these Terms of Use, no part of the Site, including any Content or Trademark, may be copied, reproduced, aggregated, republished, downloaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior express written permission.
How to contact us
To raise a dispute with us:
We hope you enjoy using our services, but in case of a disagreement between you and us, please inform us by email at contact@ileycom.com so that we can try to resolve the issue as quickly as possible.
For other inquiries:
To send us a question or feedback, you can email us at the following address: contact@ileycom.com.
conditions
Our team works to select the best products and eco-friendly craftsmanship created by African entrepreneurs.
Our suppliers offer various categories such as beauty, decor, crafts, fashion, gastronomy, and educational games.
Products
We strive to display the colors, features, specifications, and details of the products available on the Site as accurately as possible. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or error-free, and your electronic screen may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any product at any time and for any reason. The prices of all products are subject to change.
Return/Refund Policy
Steps to follow
From the search bar, you can type the name of the desired product or click on the category of your choice to explore our products. You can then add them to your cart!
Payment Methods
You agree to provide current, complete, and accurate information regarding your purchases and account for all purchases made on the site. You also agree to promptly update your payment account, including email address, payment method, and credit card expiration date, so that we can process your transactions and contact you if necessary. Sales tax will be added to the purchase price if deemed necessary. We may change prices at any time. All payments must be made in Dinars (TND), Euros (€), Dollars ($), or British Pounds (£).
We use secure payment terminals and accept various online payment solutions with your country’s currency.
You can pay with your Visa or Mastercard credit card. For buyers in Tunisia, you can use the Konnect app to pay online or pay on delivery.
We hold the money from your purchase in our account to secure your order. Once you confirm the receipt of your purchases, the supplier will receive the collected funds.
Customs Fees
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These fees are generally due once the package arrives in the destination country.
Sellers are required to comply with the laws and regulations of the destination country. As a general rule, the buyer is responsible for paying customs duties upon receipt of the package.
Some countries may require certain documents before shipping the items. When the required information is not provided, delays may occur in the delivery of the order.
Since July 1, 2021, some countries apply customs fees, and the buyer may pay directly to the delivery agent. Typically, the buyer receives a notification email from the sender a day before receiving the order.
Selling on ILEYCOM
conditions
If you are an impact entrepreneur and have eco-friendly products to offer to our community,
Don’t hesitate to open your store on ILEY’COM and benefit from our e-commerce services (add the link to our services).
Sales Terms and Conditions
To be eligible to use our ILEY’COM Marketplace, you must meet the following criteria:
- Sign the partnership agreement, which outlines the terms and conditions of the collaboration between both parties regarding the use of the Marketplace. This agreement will be sent via email and should be signed within one month of receipt.
The agreement takes effect from the date of signing and ends 12 months after that date.
The seller must present their products transparently and ensure that each product’s components are properly described, providing all necessary information to customers. The seller is primarily responsible for the health and safety of buyers. They must only sell products with a validity date of more than 3 months.
Sales Terms for International Sales
To sell internationally, you must first meet all the sales criteria in Tunisia as outlined in the agreement, as well as follow the additional conditions below:
- The seller must have storage at ILEY’COM’s facilities (only products in ILEY’COM’s stock will be displayed internationally for the global market).
ILEY’COM provides the opportunity to sell for free during the first year on other sales channels such as Etsy, Amazon Handmade, or others. - The packaging of products sold internationally must be eco-friendly and designed to withstand the journey abroad.
Sales terms for tunisian sales
- Avoir un statut juridique en Tunisie
- Le vendeur doit être un artisan, un agriculteur ou un entrepreneur social
- Le vendeur est le premier responsable sur la santé des acheteurs et il ne doit pas utiliser des produits toxiques dans la fabrication de ses produits.
- Le vendeur est le premier responsable sur la santé des acheteurs qui commandent des produits gastronomique et il doit mettre uniquement les produits datant d’au moins de 3 mois.
Want to sell your products internationally? Register via this link: I open my store
