International delivery
We offer two types of delivery with rates that vary depending on your location:
1. Standard Delivery
By Postal Service (15 to 20 days, excluding weekends):
-
- Europe: €9.90
-
- North Africa: €9.90
-
- Rest of the world: €13.75
*Standard delivery is free for orders over €100 for all countries.
2. Express Delivery
By DHL (3 to 5 days, excluding weekends):
-
- Europe: €16.50
-
- North Africa: €16.50
-
- Rest of the world: €22.00
For Bulky Items:
-
- Standard Delivery (15 to 20 days): Europe – €64.90 / Rest of the world – €96.25
-
- Express Delivery (3 to 5 days): Europe – €99.00 / Rest of the world – €159.50
Important:
For international deliveries, customs fees may apply upon receipt of your order. Rates vary depending on your country.
Delivery in Tunisia
We ensure delivery through our two partners, Fparcel and Aramex.
You will receive your order within two days with express shipping.
Delivery fee: 7dt
Free delivery for orders over 150dt
You also have the option to place an order and pick it up for free at the supplier’s location.
Return conditions
If the buyer wishes to return a purchased product due to:
- Non-conformity of the product compared to what was listed by the seller on the website.
- Dissatisfaction with the product quality (not meeting customer expectations)
- Damage to the product during delivery
The buyer can submit a complaint to ILEY’COM’s sales services within 15 days via email or phone.
We offer two types of delivery with rates that vary depending on your location:
1. Standard Delivery
By Postal Service (15 to 20 days, excluding weekends):
-
- Europe: €9.90
-
- North Africa: €9.90
-
- Rest of the world: €13.75
*Standard delivery is free for orders over €100 for all countries.
2. Express Delivery
By DHL (3 to 5 days, excluding weekends):
-
- Europe: €16.50
-
- North Africa: €16.50
-
- Rest of the world: €22.00
For Bulky Items:
-
- Standard Delivery (15 to 20 days): Europe – €64.90 / Rest of the world – €96.25
-
- Express Delivery (3 to 5 days): Europe – €99.00 / Rest of the world – €159.50
Important:
For international deliveries, customs fees may apply upon receipt of your order. Rates vary depending on your country.
